Refund Policy

At Shaherelazzat, customer satisfaction is our top priority. We take great care in preparing fresh, high-quality bakery items. Please review our refund policy below:

1. Fresh Food Policy

Due to the perishable nature of bakery products, we do not offer refunds or exchanges once the item has been delivered or collected, except in cases of product defects.

2. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of purchase or delivery with proof (receipt or photos).
After verification, we will offer a replacement or store credit where applicable.

3. Custom & Special Orders

All custom-made cakes, personalized designs, and special orders are non-refundable, as they are prepared according to specific customer requirements.

4. Order Cancellations

• Orders can only be canceled before preparation begins.
• Once preparation has started, cancellations and refunds are not possible.

5. Refund Method

Approved refunds (if applicable) will be processed as:

• Store credit, or
• Original payment method (subject to management approval)

Processing time may vary depending on the payment method used.

6. Contact for Refund Requests

For refund-related concerns, please contact our support team through:

• Our official website
• Customer service number
• Visit your nearest Shaherelazzat outlet

Shaherelazzat reserves the right to update or modify this policy at any time without prior notice.